Hey Horizon fans,

Excited for Horizon Forbidden West? It’s releasing this Friday (18 Feb 2022) and we are here to bring the latest updates for those pre-ordered!

  1. If you are within our GH Rider coverage (https://bit.ly/3GUFhWO), your game will be delivered on the release date via our GH Riders. It is estimated that everyone shall receive your copies by 8PM within the same day.
  2. Whereas for those not within our GH rider coverage, your game will be delivered by our courier partner GDEX. Your tracking number will be sent via email on the release date.
  3. For self-pickup, starting from 18th February:
    • Outlet: 11AM-10PM (Everyday)
    • Warehouse: 10.30AM-7PM (Mon-Fri)
      (Address: No. 39-1, Block D-1, Jalan PJU 1/41, Dataran Prima, 47301, Petaling Jaya, Selangor.)

***If you would like to change your shipping method, please click the link below and fill up your details and we shall make the arrangement accordingly for you.

https://forms.gle/GS37xVe21T4zJfJp7 (*Form closed)

Form will be closed at 17th Feb 2022 (Thursday) 12PM.

Our customer service will be available at Fri 10AM-7PM, Weekends 10AM-1PM. If you have any questions, feel free to contact us.

We sincerely appreciate your support, thank you for your patience and understanding. We are taking necessary steps to ensure all fans enjoy your game as soon as possible.

12 Responses

  1. What time can i pick it up at icity outlet? I wanted to pick it up at 12. Previously your customer service says can pick it up at 2.

  2. I have changed to self pick up from shipping yesterday, when can I see the coupon and changes reflected in my account?

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