Shipping Arrangement for Pre-ordered Pokémon Legends: Arceus

Hey Pokémon fans,

We have some news to share to you about the pre-order of Pokémon Legends: Arceus.

Ideally we should receive the game by 27th Jan (Thursday) and be able to pack and ship in time for next day delivery 28th Jan (Friday).

But unfortunately the games are only allowed to be picked up officially on the 28th Jan (Friday) morning.

After much consideration and to ensure everyone to get to enjoy your game as soon as possible, we are taking actions below:

  1. For pre-orders within our GH rider coverage (www.g-h.store/same-day-delivery/), we are upgrading the shipping method to GH rider (Same Day Delivery).
  2. Whereas for those not within our GH rider coverage, your order will be delivered with J&T Express as they are the ONLY courier service operating on weekends during this festive season.
  3. For self-pickup, starting from 28th January:
    • Outlet: 10.30AM-10PM
    • Warehouse: Fri – 10AM-7PM, Sat & Sun – 10AM-1PM
      (Address: No. 29-1, Block D-1, Jalan PJU 1/41, Dataran Prima, 47301, Petaling Jaya, Selangor.)

***If you would like to change your shipping method, please click the link below and fill up your details and we shall make the arrangement accordingly for you.

https://forms.gle/GS37xVe21T4zJfJp7 (*Form closed)

Form will be closed at 27th Jan 2022 (Thursday) 11:59PM.

Our customer service will be available at Fri 10AM-7PM, Weekends 10AM-1PM. If you have any questions, feel free to contact us.

We sincerely appreciate your support, thank you for your patience and understanding. We are taking necessary steps to ensure all Pokémon fans enjoy your game as soon as possible.

Tagged

42 Responses

  3. Just to confirm I change to pick up at Mid Valley tomorrow. Order number is 242333. Thanks

    1. We will make the collection/shipping arrangement accordingly based on your preference, hope you get to enjoy your game soon! =)

  5. Would there be any further update on the follow up for those who have to converted to J&T such as tracking number or such?

    1. Hi, for standard shipping (J&T) we will update you with the details (tracking number, etc) via email, thank you for your patience!

  6. I presume GH rider service will be free for postcode 47830.

    Please proceed with the delivery. Thanks

  7. How bout customers ordered from Shopee? Will we get upgraded to the GH rider (Same Day Delivery) ?

    1. Hi, for Shopee if the address is within GH rider coverage we will automatically upgrade it

  10. Love you GH! Can’t wait to start playing the games. Happy CNY! We are from Penang area. Hope J&T have a smooth sailing

  11. Hi.. i wasnt able to response on time but theres no change in delivery method since im from east malaysia. Thanks in advance ☺️

      1. Hi.. whn will i get the updated details about shipping for follow up via email if u said already shipped ystrday?

        1. Hi if you’ve ordered from our webstore, your shipping details should be available in your GH online account.
          For Shopee orders, our customer service is sending the details via Shopee chat.
          Thank you for your patience and understanding =)

    1. Hi, if you have pre-ordered Pokemon Legends Arceus, you can now pick-up at all outlets or our GH warehouse.

    1. Hi, kindly contact our customer service at +6016-2991681, we will get back to you shortly.

  14. Hi, im currently home quarantine until next weekend. I was wondering if i can order a grab rider to pick the game up for me to send to my doorstep so that i can stay sane through out my home quarantine period. Thanks

    1. Hi, our customer service will be available on Weekends 10AM-1PM. Please contact us at +6016-2991681 and we shall arrange for you accordingly.

  15. How / What should i do if i pre-order from shopee.How to i get the tracking no?Are we 100% using J&T delivery?

    1. Hi, for Shopee if your address is within GH rider coverage we will automatically deliver with our GH rider (same day delivery).
      Feel free to check if your postcode is listed here: https://www.g-h.store/same-day-delivery/
      If your address is not within our coverage, we shall use J&T to deliver to you. Tracking number will be sent via email. Thank you for your patience and understanding!

    1. Hi, kindly contact our customer service at our webstore livechat or +6016-2991681 to check your order status, we will get back to you shortly.

    1. Hi, kindly contact our customer service at our webstore livechat or +6016-2991681 to check your order status, we will get back to you shortly.

    1. Hi, if you have chosen to self-pickup, you can pickup at the time below:
      Outlets: 10AM-10PM
      GH Warehouse: Sat & Sun 10AM-1PM

  19. Hi my original pick up is at the warehouse can i change to any outlet? Also is the werehouse open tomorrow?

    1. Hi, I’m afraid the shipping method can’t be changed anymore due to the closure of the form (mentioned in the blog).
      Our warehouse will be closed tomorrow due to CNY holiday, will be open on the 3rd Feb, you can come to warehouse on the 3rd to pickup whenever you are available.
      Happy CNY holiday!

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